Frequently Asked Questions (FAQs)
Find quick answers regarding our traditional food products, shipping, delivery times, and quality standards.
Q: How do I place an order for pure food products in Pakistan?
A: You can easily order online through our website by adding items to your cart and filling out the checkout form, or message us directly on WhatsApp (+92 318 4401491) for instant assistance.
Q: What cities in Pakistan do you deliver to and what are the shipping charges?
A: We deliver nationwide across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and all major towns. We offer flat-rate Rs 250 delivery nationwide, and FREE shipping on orders above Rs 3,000!
Q: Is Khoya Hua Swaad Desi Ghee 100% pure and natural?
A: Yes, our Desi Ghee is prepared using traditional hygienic methods with zero chemical additives, preservatives, or artificial fragrances. It is carefully prepared and checked for authentic purity and rich aroma.
Q: What is your return and refund policy if I am not satisfied?
A: We offer a 100% satisfaction guarantee. If you receive damaged, tampered, or unsatisfactory products, contact our WhatsApp support within 7 days for an immediate hassle-free replacement or full refund.
Q: What payment methods do you accept for online orders?
A: We accept Cash on Delivery (COD) across all cities in Pakistan, as well as direct bank transfers, JazzCash, EasyPaisa, and online card payments.
Q: How is Panjeeri prepared and what are its traditional benefits?
A: Our traditional Panjeeri is prepared in small batches using pure Desi Ghee, premium dry fruits (almonds, pistachios, walnuts, cashews), lotus seeds (makhana), and natural herbs. It provides wholesome winter warmth, sustained nourishment, and traditional goodness for the entire family.
Q: How long does delivery take after placing an order?
A: Orders within Lahore are delivered within 24 to 48 hours. Orders to Karachi, Islamabad, Rawalpindi, and other major cities arrive within 2 to 4 working days via express courier services.
Q: Are Khoya Hua Swaad products free from chemicals and preservatives?
A: Yes! All Khoya Hua Swaad products are 100% natural, unadulterated, and free from synthetic preservatives, chemical colors, or hydrogenated fats.